Bilingual Case Manager, Immigration Services

Position Title: Bilingual Case Manager

Organization: Jewish Family Service of San Diego

Department: Immigration Services

Position Type: Full-Time (40 hours/week), Non-Exempt

Schedule: 3pm - 11:30pm, includes weekends

Reports To: Bilingual Case Manager Lead

Pay Rate: $23.18/hour

Total Compensation:

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Generous paid vacation time and sick leave
• 17 paid holidays, including Federal, Jewish, and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

Jewish Family Service provides robust immigration legal services in addition to humanitarian and respite shelter for asylum seekers who have been released into the United States by the Department of Homeland Security. In partnership with the San Diego Rapid Response Network, JFS continue to provide case management, travel assistance, nutrition services, medical screenings, and financial support for migrant families.

SDRRN Supportive Services Bilingual Case Managers provide resources, case management, and direct services to asylum seekers who have been released into the United States by the Department of Homeland Security. Under the direction of the Bilingual Case Manager Lead, this position will work closely with a team of Case Managers to providing care that is safe, timely, effective, efficient, equitable, and client centered.

Responsibilities:

• Welcome guests to shelter locations.
• Provide support to shelter guests by answering questions upon their arrival and provide basic necessities.
• Meet with clients to do intake and assessment to determine immediate needs (sheltering or financial assistance) both over the phone and in person
• Ensure that client needs are addressed in a timely and professional manner.
• Listen to guests concerns and provide support as required.
• Maintain accurate and up to date case notes
• Coordinate onward travel arrangements with guest and sponsors
• Connecting individuals/families with resources while they are enrolled in our program
• May involve supporting both shelter locations depending on operational need.
• Coordinate with staff between multiple shelter locations to ensure guests are prepared for onward travel
• Data entry in client management software.
• Running report and analyzing information in data entry software as needed.
• Accompanying guests to off-site appointments
• Guide guests to appointments at local homeless service providers as needed
• Ensure case management protocols are adhered to.
• Ensure all health and safety protocols are adhered to.
• Maintain strong communication across shelter team.
• Maintain a health, safe, and clean workspace including sanitizing shelter areas. And assisting with tidying and cleaning the shelter sites as needed.
• Assist guests in gathering necessary items and documents in advance of onward travel
• Report any concerns to leadership as necessary in a timely manner
• Participate in required training.
• Perform other duties as assigned

The below Case Manager responsibilities may be assigned depending on operational need:

• Provide support to volunteers assigned to travel center.
• Welcome guests to Travel Center; providing orientation, offer/provide meals/snacks, maintain communication about onward travel.
• Ensure reports and communication occur prior to new arrivals to the Travel Center; advise other members of the team where to assist.
• Assist in transporting guests and guiding guests at travel hubs
• Assist with organizing and distributing inventory and requested items to guests.
• Assist with disbursing meals to guests according to food safety guidelines
• Assist in implementing infection control protocol as necessary.

Skills/Abilities That Are a Must-Have:

• Proficiency in Word, Excel and Outlook
• Experience working within client database systems.
• Knowledge and experience in case management skills
• Exceptional organizational and analytical skills
• Ability to multitask efficiently and effectively
• Experience with advising upon, following, and executing program protocols.
• Experience in customer service and crisis intervention
• Understanding of foreign-born immigrant populations and the concept of trauma-informed care
• Sensitivity to cultural differences present in the service population
• Ability to deescalate and provide trauma-informed support
• Must be able to work effectively with the shelter team and contribute to a supportive team environment.
• Strong team player.
• Ability and willingness to perform well under stress.
• Comfortability with quick pivots/adjustments in program processes.
• Establish and maintain effective working relationships and professionalism with staff, volunteers, community partners and others connected to the work
• Communicate clearly, both verbally and in writing
• Continuously strive for self-improvement
• Commitment to excellence and ability to provide high quality work.
• Resilient, optimistic, and open to change
• Associates/Bachelor’s degree in social service program and/or at least 1 year experience.

Skills/Abilities We’d Like You to Have:

• Bilingual in Spanish/English (or other language commonly spoken at the shelter) preferred.
• CPR/First Aid & AED Certification preferred, but not required

Additional information required Upon Hire:

• A valid CA driver’s license.
• Proof of COVID-19 vaccine and booster
• Self-attestation of immunizations against communicable diseases (including COVID-19)

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.

• Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.