Bilingual Front Office Assistant (Temporary)

Cope Family Center

Job Category

Administrative/Clerical

Overview

Description

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Join our Team!

Cope Family Center is looking for a Bilingual Front Office Assistant. This position is temporary (up to 4 months) to assist with covering a leave of absence.

The Bilingual Front Office Assistant (BFOA) is the first point of contact for Cope Family Center. As the face of our organization, the BFOA welcomes individuals and families.

The BFOA also provides administrative support for the Center’s broad array of programs, including day-to-day administrative tasks, program support, project support and team member assistance. The successful candidate is well organized, attends to details, prioritizes multiple tasks, communicates with others in a professional manner and assists with program initiatives by documenting, tracking and escalating issues as needed.

Company Description

Cope family center has been empowering Napa County families to create happy, healthy lives for children through parent education, drop-in support, and advocacy efforts since 1972. In response to a staggering increase in reported local child abuse over the last few years, our nonprofit organization is continually expanding and refining its programs and strengthening its resources to sustain the growth. Our mission is to empower parents, nurture children and strengthen communities. We provide parents with the education, resources and support they need to raise children who thrive.

Key Responsibilities

Family Resource Center Operations

Act as Cope Family Center’s first representative to all visitors and callers by answering the phone, greeting, and directing visitors and responding to email in a professional, friendly and timely manner
Maintain a welcoming, neat and professional front office environment.

Drop-in Crisis Intervention Support

Ensure a nurturing, welcoming environment where clients and families are respected and safe
Complete intake and screening to drop-in clients who visit or call the center.

Resources and Referrals

Process intake and referrals from other community agencies
Dispense emergency assistance.

Program Support

Maintain parent education enrollment and waitlist, initiate intake, and make reminder calls to parents
Enter parent education class registration data into database
Assist clients and community providers in accessing the home visiting program
Provide emergency assistance to the home visiting clients as needed and in coordination with the Family Support Specialists
Maintain Microsoft Outlook calendars for community support room, respite room, and classroom
Support center-based family activities/events.

Agency Support

Open and close Center according to procedure
Date-stamp and distribute incoming mail to appropriate staff members
Produce and assemble materials and mailings
Maintain will-call and outgoing mail
Forward general voicemails to the appropriate persons
Receive donations and process initial paperwork
Maintain purchasing log
Utilize office equipment to provide clerical assistance to staff (fax, copy, scan, print)
Assisting with maintaining adequate supply of office supplies; includes inventory and storing supplies.

Qualifications

One year of experience, including lived experience, working with families and children, as well as general office administrative experience, preferred.
Effective oral and written communication in English; bilingual English/Spanish required
Knowledge of parenting, parent-child relationships, and dynamics of family relationships
Some experience in working with culturally and socioeconomically diverse clients
General knowledge of navigating community resources
Effective communication skills, including the ability to listen empathetically and provide feedback
Proven ability to prioritize multiple tasks and stay calm under pressure
Extremely well organized with attention to detail
Demonstrated ability to achieve common goals based on interpersonal communication and skill set; knows when to ask for help or clarification and is not hesitant to do so
Self-motivated with the ability to work independently
Thrives on being part of a team of individuals who are dedicated to making a positive contribution to the wellbeing of our community
Working knowledge of Microsoft Office (Word, Excel, Power Point, Outlook) and databases.
Must pass DOJ and FBI fingerprinting and background check.

Preferred

Knowledgeable about Napa County family resources and how clients can access them
Event coordination skills helpful.

Additional information

Application Process:

Apply via SmartRecruiters using this link: https://smrtr.io/gH_XL

Please note: We will only consider inquiries complete with a current resume and a detailed cover letter expressing your interest in this position. We look forward to learning more about you!

Recruitment for this position will continue until a candidate is hired.

Job Type: Temporary/Full-Time/Hourly/Non-exempt/Not Benefited

Hourly Range: $21-$23/hour

Cope Family Center is an equal opportunity employer. Federal and State laws and the Agency’s policy prohibit employment discrimination against applicants for employment and employees on the basis of age, ancestry, sex/gender (including gender identity,) pregnancy, childbirth and related medical conditions, marital status, registered domestic partner status, medical condition related to cancer or genetic characteristic, national origin, physical or mental disability, race, religion, sexual orientation or veterans’ status. Discrimination is also prohibited on the basis of a perception that a person has any of the above characteristics.

To access information about the EEOC, visit EEOC at https://bit.ly/3eY9Wul.

All your information will be kept confidential according to EEO guidelines.

Job Types: Temporary, Full-time

Pay: $21.00 - $23.00 per hour

Benefits: