Career Development Specialist/ Case Manager (Bilingual)

Job Description

Job Title: Career Development Department:
Specialist Mission Services

Reports to: Program Manager Type: Full-Time

Location Goodwill HQ, San Jose FLSA Staff Hourly

Staff
Supervised Yes Date written 08/2023

Summary

As a case manager for the Career Development Program you will support participants in the program by addressing barriers to employment and providing resources from the community. During the 6 month work experience at the Goodwill retail stores, program participants are paired with a CDP specialist and receive one-on-one support while they navigate and work towards their individual career goals. The specialist will help brainstorm strategies, motivate, and give advice for the advancement of participants’ objectives.

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.

Job Responsibilities

Major responsibilities:

● Dedicate efforts toward reducing the drop rate of participants by ensuring that there is support in place for both participant and manager to overcome obstacles that affect the successful performance and longevity of the participant by:

Major duties:

● Meets with each participant upon enrollment and monthly. These meetings are to be conducted primarily at the participants’ worksites

● Builds supporting relationship with Managers/Supervisors/Leads
● Provides support to the participant through counseling, guidance, and resources (includes referrals to service providers)
● Provides support to the management by assisting in directing participant to reach job expectations
● Provides feedback to Mission Services regarding additional training needs (participant and management)
● Strategically manages caseload according to client need and milestones outcome
● Monitors performance evaluations and regularly discusses each participant's job readiness

progress with his or her manager
● Helps with job readiness training (e.g., mock interviews, resumes, cover letters, hygiene)
● Coordinate workshops that enhance job readiness
● Tracks retention post employment for 365 days through regular follow-up with employer and participant
● Distributes retention incentives to eligible participants as per the rules and requirements of the program
● Maintains accurate and timely case notes and records changes in contact information
● Responsible for writing and submission of all requests from Goodwill International, such as success stories and best practices
● Models professional work behaviors at all times for clients
● Facilitates employability workshops
● Provides support in the scheduling and monitoring of workshop attendance
● Maintains confidentiality
● Performs other job-related duties and responsibilities as assigned

Requirements

● Proficient in the English language
● Two years experience working with individuals with challenges to employment, CDL, excellent driving record, and computer literacy
● Bilingual English/Spanish fluency desired

Preferred Qualifications/Experience

● Bachelor’s degree or three years of relevant experience preferred

Equipment Used

● Computer, telephone, copy and FAX machines. Zoom and G-Suite experience preferred.

Working conditions

● Works in an office environment
● Works a standard workweek with occasional evenings and/or weekends
● Occasional local travel to GWSV’s retail stores

Emotional Effort

● Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork.

Physical requirements

The job involves sedentary work which requires lifting no more than 10 lbs and/or occasional lifting and carrying items such as file folders, ledgers and small tools. Much of the work is done while seated; occasional periods of time are spent standing up or walking. The position may entail lifting and carrying items which weigh up to 25lbs.

Pay range

$22.00 - $25.00 per hour

Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age,physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy,genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law

My signature acknowledges that I have read and understood the job description.

_________________________________________
Printed Name

__________________________________________ ________________
Signature Date

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Preferred)

Experience:

• Case management: 2 years (Preferred)

Language:

• Spanish (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person