Contact Center Representative (Call Center) -Bilingual
Fedex Employee Credit Association
Job Category
Customer Service
Overview
Description
Overview:
FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.
Title: Contact Center Representative (Call Center) - Bilingual
Qualifications:
Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!
FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.
FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.
With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.
Title: Contact Center Representative (Call Center) - Bilingual
Reports To: Supervisors and Assistant Vice President, Member Services
Schedule: Various between 7:30 a.m. - 5:30 p.m., Monday - Friday
Location: Nonconnah
FLSA Status: Non-Exempt
Responsibilities:
Normal
Duties
and
Responsibilities:
- Serve our members.
- .Provide assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments, and other member needs.
- Identify cross sell opportunities for new and existing members with services and products that best matches the members’ needs and qualifications. 4.
- Utilizing a “member centric” approach, determine individual member’s financial needs and recommend the appropriate products and services in order to improve the member’s financial lives
- Effectively answer questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues.
- Assist with Live Chat, as needed.
- Must maintain strictly confidential information pertaining to the Credit Association, member, and employee business.
- Maintains regulatory compliance including the Bank Secrecy Act.
- Follows the CARE and QA Service Standards and maintains excellent understanding of FECA products and services.
- Participates in ongoing training for professional and personal development.
- Maintains a positive, professional attitude and works well with a team.
- All other duties and responsibilities as assigned.
Qualifications:
Minimum
Qualifications:
- Some college preferred, or an equivalent combination of education and experience. Financial Institution experience preferred, including understanding of credit union philosophy and knowledge of credit union rules and regulations.
- Bilingual, Spanish required.
- Demonstrated ability to investigate and solve complex problems.
- Excellent written and verbal communication and basic math skills.
- Must be accurate, organized, attentive to details, and manage time well.
- Proficiency in Microsoft Office.
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