Intake Associate Bilingual - Job #643

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

SUPERVISION

Receives supervision from Consumer Services Managers/Directors

THE POSITION AND JOB SUMMARY

The Intake Associate will provide excellent customer service by: receiving, and responding to calls, internet and faxed referrals and walk-ins for Lanterman services. Completing any follow-up with other agencies and DCFS as indicated/needed. Providing resource support and referral information to applicants and their families who may not qualify for intake services. Providing information and a brief overview of Lanterman act and categories of eligibility. As well as providing assistance on other tasks as needed by the Intake department and/or agency

• Gathering of initial information related to eligibility category of concern. Assist families with completing application for services when needed either over the phone or in person.
• Obtaining records and consents.
• Documenting case activity.
• Prepares cases for presentation to eligibility committee

Employment Standards

A Bachelor’s degree in a human/social services is required and two years of related experience.

Skills and Abilities

Excellent customer service on the telephone and/or in person. Bilingual in English and Spanish. Accurate and rapid typing for input of data. Attention to detail. Ability to prioritize, respond to multiple tasks, requests, and processes and meet time-lines. Review and present information obtained in a concise manner. Utilize ear/microphone piece and enter initial data in the computer.

Essential Requirements

Knowledge of Developmental or related disabilities, social service provision, basic community resources, use of word processing, internet and data entry.

NLACRC Offers an Excellent Benefits Package:

We offer employees a variety of health and dental plans.

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
• Holidays – NLACRC offers 13 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Many Consumer Services Supervisors gain experience and enter into Manger or Director positions.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Covid-19 Job Requirements

Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination. A reasonable accommodation may be requested for an exemption from the COVID-19 vaccination requirement.

This position is non-exempt. Regular Salary: $19.00 - $20.46 per hour, plus $69.24 per bi-weekly pay period for bilingual services.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.