Personal Banker - Moneyline Contact Center

MidFirst Bank is seeking energetic individuals with excellent communication skills who enjoy helping others in a team-oriented, contact center environment. Personal Bankers are responsible for handling a wide variety of calls regarding banking products and services. The successful candidate will be responsible for handling new and existing customer inquiries while providing quality service to our customers in an enthusiastic, responsive and articulate manner.

We are currently recruiting for a Monday - Friday 12:00 p.m. - 9:00 p.m. Individuals are also required to work rotating weekends which include every 3rd Saturdays between 8:00 a.m. - 6:00 p.m. and every 4th Sunday from 12:00 p.m. to 4:00 p.m. Shift differential is available for certain hours - $5.00/hour for Monday through Friday from 6:00 p.m. - 9:00 p.m., Saturday's from 1:00 p.m. - 6:00 p.m. and Sunday shift hours from 12pm to 4pm.

Position Requirements: This is not a remote position

Candidates must possess PC skills with the ability to toggle between multiple systems, good typing skills and a solid history of customer service to include handling escalated, in-depth and detailed conversations.

Previous experience in a customer service or call-center environment is preferred.

Preferred Skills:

• Knowledge of banking products and procedures is a plus

• Bilingual (fluent verbal and written Spanish) skills a plus

Bi-lingual (Spanish) skills are a plus. A bilingual assessment is required to take these calls and Personal Bankers who pass will earn an additional $2.00 per hour!

Some of the many reasons to join our team include:

• Comprehensive compensation package-medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!
• On the job training
• Friendly business casual atmosphere
• Eligible for ($1,500, less applicable taxes Sign On Bonus) and ($5,000 less applicable taxes 3yr Anniversary Bonuses)!

Experience

• Bilingual Skills - English & Spanish

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)